I’m going to start by saying that I’m an American Express customer, I have been for a long time and I’m very happy with the service that I’ve been provided by the company.
From my twitter friends I saw this:
Holy fuck. That is just so full of dumb. There’s a whole swimming pool of dumb right there. Now, I can’t tell if the person responding is dumb, the company is dumb for giving them the form letter – so I’m going to presume it’s the latter.
Here’s a clue American Express. Don’t be fucking idiots. You do or say anything stupid about security and people will notice and call you out. Now is a good time for you to sort your shit, issue a public apology, retract the stupid email and also fix your retarded website.
That is all.