All I heard was “I’m an idiot and so is my company”

I’m going to start by saying that I’m an American Express customer, I have been for a long time and I’m very happy with the service that I’ve been provided by the company.

From my twitter friends I saw this:

RT @SeanTAllen: wow. just wow. RT @newsycombinator: AmEx: “We discourage the use of special characters because…”

Holy fuck.  That is just so full of dumb.  There’s a whole swimming pool of dumb right there.  Now, I can’t tell if the person responding is dumb, the company is dumb for giving them the form letter – so I’m going to presume it’s the latter.

Here’s a clue American Express.  Don’t be fucking idiots.  You do or say anything stupid about security and people will notice and call you out.  Now is a good time for you to sort your shit, issue a public apology, retract the stupid email and also fix your retarded website.

That is all.